Bringing Achilles to heel.
Consistency, consistency, consistency! Last year I wrote here in the news about our achievement of 99% audit reveiw and the need for consistency and continued focus. So, to be awarded 100% this year has smashed all our expectatons.
Maybe as I grow older and gain some more grey hairs the word consistency plays a far greater role in my life than ever. Yes, we absorb and gather new tools, learnings and skills as we grow, but it is our attitude that should be laser focused and always driving us forward.
When we started on the audit process back in 2015, a basic pass would have been our benchmark. Going into a new area, which was so stringent, accurate and also time consuming could have put us off. On many occasions we’ve asked ourselves the question, is this worth the effort. But, of course it is worth every second of effort, blood, sweat and some tears.
Our team and especially our Group Services Manager Colette, who’s the driving force behind the planning, gathering and delivery, put huge amounts of effort into making our business successful. They are not satisfied with 92%, 93% or even achieving 99% two years running. They want to achieve the ultimate 100%.
It is this tenacity, focus and consistency that has driven the business forward for nearly 50 years. Individual who strive for the best. Now, don’t get me wrong, this quote from my father 30 years ago, isn’t particularly true in a age of minimal viable products or test and learn processes, but it is some ways it encompasses the attitude we harbour and encourage, to be the best, to do your best.
99% right might as well be 100% wrong
I can wholeheartedly state that consistency to our attitude to clients, delivery of projects and openness to be transparent have kept clients coming back as partners and friends and suppliers. We're committed to the success of every project, task and relationship we enter into. That is why we're so pleased to see achievement in continuously gaining the highest levels with our accreditation with Achilles UVDB.
Achilles UVDB is a utilities industry qualification system used across the UK. We're delighted to be amongst a very elite and talented group of suppliers who can fly this accreditation flag.
As the title of this article states we're majorly committed to this process, audits like this and Financial Services FSQS audit (see LEWIS Accreditation) where we can prove to our existing and potential clients that we understand why delivery of consistency now and in the future makes business sense for both us and our clients.
It’s a massive congratulations to each and everyone of the staff (huge shout out to Colette) for all their hard work, effort, desire and consistency. Maybe next year, Achilles will ask Colette to help them do the audit!
“Retaining our Achilles accreditation with an amazing 100% score across the various categories is an amazing achievement for the whole LEWIS team and is something we are hugely proud of. This shows the culture and values within our business of continuous improvement and demonstrates how seriously we take our responsibilities as a business. It’s a team effort and that’s no cliché in LEWIS so I would like to thank everyone across the entire business who continually demonstrate our values through their daily actions, which enable us to build on our association with Achilles.” David Lewis, CEO.